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Online Casinos Are Behind The Game:

By Scott Cash, Apr 27, 2022
11 min read

New to casino gambling, you claim a bonus. Your impulse tells you to go straight to the gambling excitement. You do not know about the bonus T & Cs (Term & Conditions). You need to get ready for a roadblock because the casino has put you in a trap. The more you learn from this article, the more you will overcome roadblocks like bonus T & Cs.

I admit, "advantage gambling" at times is more exciting than sex. The stakes are high. The casino exhibits glamour and allows you to escape work. The excitement of winning big too alluring to pass up. The best thing, now? Online gambling has room to grow more delightful with gamification and advancements in technology.

Have you ever experienced a clash with a company over an issue? We have all seen steep discounts on items with hidden strings attached. We learn from it and adapt.

Take this scenario. Say we did not know about this T & C: "If the Player plays any games different than the allowed games as indicated on the coupon, winnings will be void."[1] If we did not notice this rule, our reaction would be: "Huh? I can not believe this absurd casino. I need clarity. Where is the allowed games list?" We learn and adapt after we get answers.

We need to be always mindful. Then we can raise our "customer level" and help the casino become more delightful.

Rules: No Deposit Bonuses

Royal Ace Casino T & Cs

The creed of this article: Do not look out only for your own interests. Take an interest in online casinos too.[2] I guarantee if you follow this creed, you will foster leadership. When a casino shows you disappointment, you can follow my advice and pioneer change.

You and I move mountains when it comes to helping casinos grow. We do this giving feedback to customer reps, about all issues. You can help casinos change with just a little effort because this process already occurs now in full force, like Lady Gaga's musical versatility. Casinos revise and remove parts of the T & Cs on a continuous basis. Captain Cook Casino tells players: "Visit this (T & C) page periodically for changes. Your continued use of the Casino or Services after the posting of changes constitutes your binding acceptance of such changes."[3] Royal Ace casino has a similar T & C telling players, "...Such procedural changes will only be in response to the interests and security of the Casino or the players."[1]

Knowledgeable online casino rep Ayvar Gabidullin tells us casinos who listen to customers score high on customer loyalty and retention.[4]

T & Cs are a contract between the player and casino. The mature player has a duty, when they see something unfair, to tell the casino their thoughts. The casino has a duty to listen and act when you impress because you are a valuable customer who is not a money launderer, bonus abuser, or cheater who uses a betting system to win. You shine like a star. Together, we improve the delightfulness of casinos.

T & Cs should be easy as A.B.C. to follow. If they cannot change a wacky T & C, they need to change the reason it exists. E.g., if they cannot do without bonus playthrough requirements, they should stop giving out bonuses.

For the last few years, I have been improving my career with positive psychology and gamification. I understand this: To survive as a business, casinos need to improve the experience of customers. They need to use gamification to keep users coming back.

Online Casino Gamification

Katryna Balboni, Content and Community Director at User Interviews says, "When used correctly, gamification increases user engagement and improves retention by making important tasks more enjoyable."[5]

The Gamification Encyclopedia defines gamification as "the concept that you can apply the basic elements that make games fun and engaging to things that typically aren't considered a game."[6]

"For the TL:DR (Too Long: Didn't Read) crowd, gamification has to do with the body’s release of dopamine after experiencing pleasure."[7]

If a casino expects you to know T & Cs, reading them should be more enjoyable. T & Cs pages should be as short as possible. Players want to play not read long T & Cs.

How should they do this? All the unfair T & Cs need to go. Lame agreements are bumming out players. They need to pave the road to delightfulness using kindness to customers.

Even after reading T & Cs, you and I will need to experience them in action before we grasp them. Nine out of ten of us do not have the expertise of a lawyer.[8] Casinos are expecting players to be familiar with contract law.

Gamification "can also be defined as a set of activities and processes to solve problems by using or applying the characteristics of game elements."[9]

Not all casinos use state-of-the-art identity verification that is quick and easy on the player. When casinos ask for proof of identity, it needs to be fun and engaging, for players to comply. How about giving players a storyline, plot, mission, and unlockable content, to give the casino better results?[10]

Gamification gets users in a state of flow (intense and deep concentration). To do this, the user gets a clear goal, progress indication, feedback, and a balance between the challenge of the task (proving identity) and skills of the user (sending in the documents).[11]

Customer service should be willing to walk customers through scanning and emailing identity documents. They should be asking customers, "How can I help you get it done?" The casino software needs to ease up on the challenge of sending documents and help with the skill of using computer hardware and software to send documents. Showing proof of identity should be as easy as shooting fish in a barrel. The purpose of gamification is to increase motivation and engagement.[12]

One -- Two -- Three -- Complete

Progress bar showing steps 1 and 2 completed

Casinos should display a progress bar showing # of steps in the KYC (Know Your Customer) process, like the one show on the right. This encourages them to continue.

Online casinos use gamification because it brings results. For example, the Casumo and Casino Heroes brands use an incremental reward system to extend a player's lifecycle and to encourage repeat visits.[13]

Instead of forcing players to follow T & Cs like a disciplinarian, casinos need to get creative and use a reward system with game elements.

KYC forms that use a gamified experience are easy as apple pie because players engage in the process. E.g., request a player to give a thumbprint on the phone for proof of identity. Then reward them with $1 credit as a small win.

Casinos know players do not read or understand the T & Cs. So, solve this issue with gamification.

Simon at Honest Casinos says, "Most issues these days are, more often than not, due to misunderstandings and this highlights the need to always read the terms and conditions of any online casino and any offer that is made to you."[14]

You need to read the T & Cs because they are a contract between the casino and the player, protecting both parties. It helps to know this: Casinos use valid reasoning when deciding to suspend your account because they are honorable. So do not give them a reason to dislike you. Know the T & Cs.

You must prepare for battle against any troublesome things you find while gambling. Together we will rise above disheartening T & Cs. To win the battle, you need to have fun engaging with customer support. As clear as a bell, you and I are giving effort to improve online casinos. Kindness and patience wins in the end.[15] Way up yonder, great will be your reward.

At Spela Online Casino, when you finish the bonus playthrough requirement, your Bonus Balance changes to Cash Balance, and confetti fills the screen to congratulate you. All casinos should use a reward like this. The bonus starts with a challenge, then celebrates your skillfulness to complete it. This is a gamified experience. The bonus requirement journey is engaging and fun.

You want your casino to be like Spela, showing gamified elements,[16] because you, the loyal customer, deserve it.

The Registration

Casinos need to stop the nastiness. Researching casino T & Cs, I have found this: After accepting your registration, casinos let you gamble, then deny your withdrawal because gambling is illegal in your location. The casino is ok with being nasty because they do not see you as a loyal customer yet. They demonstrate a lack of morality because too many players have been nasty with them. It is a nasty business.

A slice from a Casinomeister podcast with Max and Bryan Bailey who say, "Now we start to get into the small evil scams...the player is from the Netherlands, for example. The casino terms specifically say The Netherlands is a restricted country, but when the player goes to play they're not geo blocked from playing. And they may even go as far as asking the casino people, 'hey, is it ok if I play? I'm from The Netherlands,' and the casino would say, 'oh yeah, sure, no problem. Go ahead'...but if the player wins and tries to withdraw, then the casino says, 'oh sorry you're from a restricted country'...The player was never going to be able to withdraw winnings."[17] The casino waits until the withdraw to check if your country is legal. The casino people should know The Netherlands is a dead end. It is not ok to be a little nasty to players from that location.

"If the terms say you're in a restricted country, you're walking the plank."[18] Peacefulness, not worry, is what you want. Follow your geo location laws like mandatory masking.

Sounding like a sneaky criminal, Mansion Casino T & Cs say, "The availability of the Services shall not be interpreted as an offer or invitation on our part to use the Services in a country where such use is illegal."[19] They are just saying the casino software does not know if your local laws allow gambling. This condition is unacceptable. The software needs to disallow availability to illegal countries.

To be at peace with your geo location, you need to first receive a withdraw because that shows you are in the clear.

After registering, contact support immediately, be positive and say something like, "I want to make sure my location is not a restricted country. If I win big, will my geo location be blocked from making a withdraw?" After they say you are in the clear, wait a couple of hours, and ask a different rep the same thing.

If you are in a restricted country, you need to find an alternative to gambling, like physical activity, meditation or traveling.

Red Dog Casino T & Cs say, "Please note that any activities performed from the restricted countries are also forbidden for players, who use VPN connections and other malware that helps to play from the restricted countries."[20] Out of consideration, casinos should have immediate VPN and malware detection, and tell you what they found, to prevent you from making a withdraw request that will not be honored.

Great customers help businesses get their practices right. It is maturation through interaction.

Win the casino's entrustment, first telling them you want to play according to their rules.

You must plan to occupy only one account because sharing accounts is against the rules. As clear as mud, they will terminate your account when they find you sharing. Casinos need to know this: "Life shared is life enriched." Common decency tells us to "share and share alike." All mature people share. So, after showing you are not a "bonus hunter," poke fun at the casino and ask them if they like to share things with friends.

Bonus Wagering Requirement

Our brethren in gambling, "There are no online casinos without wagering requirements."[21]

Any bonus you receive from an online casino will have a wagering requirement. "Wagering" and "playthrough" are the same thing.

The wagering requirement instructs you on the minimum number of times you must play the bonus amount before the withdrawal. It is the most crucial element to every bonus.[22]

Generosity is a cliff.

When you read the bonus terms, you will find paragraph after paragraph, "...etcetera, etcetera, etcetera. It literally goes on and on. Pages and pages of're not alone in not getting the whole picture. It's one of the main problems...taking the bonus, then getting in a mess when it comes to making a cash out!"[23]

Casinos use ironclad T & Cs to avoid financial difficulty as a business.[24] It is their preventive strike. They give players free money with wagering requirements to prevent bonus abuse.

When claiming a bonus, you need to understand this: "Wagering requirement is a multiple of the amount of the bonus given and is indicated by a number followed by an x. The total is the amount of money that you must wager before withdrawing your winnings."[25]

"If you're thinking, 'hey, I can just request a payout once I get the bonus.' Well, think again genius, because wagering requirements are attached to the bonuses."[26] Wagering requirements assure that players cannot walk away with the casino's money soon after claiming a bonus.

Gambling for beginners would be more delightful without a bonus and its wagering requirement. Instead of free money, casinos need to ship customers free wine or casino memorabilia.

When using a bonus, the beginner needs to have a goal to complete the wagering requirement first. They should see getting there is half the fun.

Bonus turnover carries speculation from players. The casino is trying to pull a fast one. Right? Well not exactly. Serious gamblers know bonuses without playthrough T & Cs would break the house because they would claim a bonus, play one bet, then cash out for big profit.

Casinos cannot lower a game's payout percentage, to make up for the free money they give out. That would be illegal. They can however adjust the bonus T & Cs. You can only trust they practice honorable gaming odds according to their licensing for bonus and non-bonus play.

"Bonus cash comes with numerous restrictions on it, such as...expiring after a period of time, or potentially having caps on how much you can win on it."[27] Try telling that to a brokenhearted druggie.

This T & C rings the alarm bells and is difficult to swallow: "Some casinos may void your bonus and winnings if you try to withdraw before meeting the wagering requirements."[28] Casinos expect you to know the requirements. Then they punish you if you fail, like a schoolteacher who suspends you from class after you fail to turn in your homework. Like a cheat sheet, it helps to know casinos, like BobCasino, show your remaining playthrough amount at the cashier.

Avoid having a hissy fit. If the casino does not show the remaining playthrough amount at the cashier, check with support. Certainly, "if you request a withdrawal without having met the wager requirements, the casino will deny the request."[29] Denying When your request for a withdrawal gets forsaken, the casino is showing acceptable behavior when you have not met the wagering requirements. You should delight in knowing the requirements of your bonus.

Do not rely on the casino's software to give you pop-up warnings, stating your specific actions while gambling will void winnings. You need follow the rules of your bonus. However, it is unfair to rely on you to read an overabundance of T & Cs. If you avoid the T & Cs, you must compromise by being social with support. Tell them you do not like to read and ask them to give you playthrough advice for your specific bonus.

Get casino support on your side because things do get ugly when you ignore the rules.

Take this scenario: A casino warns you, "If you place a bet over $4, your winnings will be voided," while at the same time allowing you to place bets over $4. This casino has the option of voiding your winnings because you did not follow the T & Cs. They expect players to show self control and remember the $4 rule.

Do not be on a mission to profit off bonus abuse because it is impossible to do. Casinos want players to engage in recreation.[30] Do not try to use casinos to manufacture an income. It is a losing proposition because of playthrough requirements. Casinos are three steps ahead of you.

What is the deal with bonus T & Cs? Well, casinos give out free money because, thanks to the bonus T & Cs, it forces you to spend more time gambling. The longer you play, the more edge to the house, the more you deposit, the more successful the casino.

"Be aware that most casinos have a higher wagering requirement on signup bonuses, or no deposit offers for new players, since these are the ones most taken advantage of...Loyal customers may also receive bonuses with low wagering requirements as a thank you from the casino."[31]

No deposit bonuses do have higher wagering requirements.[32] You can ask them to lower wagering requirements after you become a loyal customer.

If the casino gives you a higher wagering requirement than made public in the T & Cs, players from your geo location will have a history of bonus abuse or advantage playing, making you a concern until you show otherwise. If you get a higher wagering requirement than normal on a match bonus, you need show them you are not a bonus abuser or cheater. After a month or so of showing no signs of greediness, see if they ease up on your wagering requirements. Being patient with support will do you a world of good. If they still give you a high wagering requirement, stop using match bonuses until they ease up on you.

Here are the difficult bonus T & Cs:

  • High wagering requirement multipliers E.g., 50x
  • Knowing what slot games are allowed to clear bonus. It is too vague when the casino tells you "most slots" will clear the bonus. It needs to be easier to achieve with one game, like "Cleopatra Slot."
  • Knowing you hit the maximum winning limit of your bonus. E.g., "$100 max withdraw using this bonus."
  • Knowing to stay under the max bet amount:[33] E.g., any bets over $4 do not count toward playthrough.

The casino needs to help you understand and follow difficult T & Cs. So, win their respect first, then help them get delightful.

What About Players Abusing Bonuses?

Casinos do not like "bunus hunters" because advantage playing goes against their T & Cs.

The casino's point of view: When catering to bonus abusers, these players become wild, looking for ways to gain an advantage with multiple casino accounts.[34] Casinos want you to use only one account. That is one of their main rules. They do not want to get outsmarted and lose money in the process. Casinos have strict rules when it comes to bonus abuse, catching newbies off guard.[35] "Casinos now have mechanisms in place that can identify gamblers who misuse their bonuses."[34]

The mature players' point of view: When catering to us, we have less of an urge to cheat the house, because we appreciate free money. It is our maturity the casino needs to respect when we show gratefulness. Remember to give thanks when they do something nice.

It is easy to see welcome bonuses reel the player in with generosity, then slap them with T & Cs by Ebenezer Scrouge. Casinos use welcome bonuses because they bring in traffic. However, they come with rude awakenings to the amateur player who forges multiple accounts looking to claim more free casino money.

You must only open one account. Casinos will delay any withdrawal requests when they notice additional accounts. They will refuse a withdrawal altogether when they presume you are trying to exploit weaknesses in their services.

If you set up two accounts by mistake, work with them to iron things out.

"Bonus hunters" forge multiple accounts, to claim more bonuses after they use them up. In response, this forces the casino to act like a scrouge.

Most casinos will not allow multiple accounts by a shared unit, household, or IP address. It is common for players to register at a casino, forget about their account and register a new account later, unbeknownst to the old account. A promising idea can be to ask support if all is clear.[36] Tell them you might have an old account they should delete.


CMA Purpose

The Competition and Markets Authority (CMA) said, "People aren’t getting the deal they expect from sign-up promotions and operators are unfairly holding on to people’s money."[37] It is the mature player who the CMA seeks to benefit, not the "bonus hunter." says, "One of the most frequent mistakes we see in new (inexperienced) players is that they don't read the terms and conditions of a casino bonus or the payout requirements. Don't just sign up for every deal that looks good, or you are going to lose money."[38]

As sure as death and taxes, reading bonus T & Cs increases your delight and prevents rude awakenings. However, casinos should not force players to do big readings. Casinos need to friendlier bonuses. "But the fruit of the Spirit is love, joy, peace, patience, kindness, goodness, faithfulness, gentleness, self-control; against such things there is no law."[39]

T & Cs are more worthless than a gorgeous graduate student with low self-esteem.

The forfeit: Casinos are offering a "Forfeit a Bonus" option in the "Balance Status," like is doing. This is a cruel option because they erase both winnings and the original bonus from your account. The casino should not offer a forfeit as an easy thing to do. If you want to forfeit, you should contact support and ask for it. So, help your casino remove the "Forfeit" button.

We, the mature players, do not abuse bonuses. Is it ok for casinos to abuse us?

Non-Bonus T & Cs

Odds are stacked in an online casino's failure. The reasons for this? Poor casino management. Casinos break laws, use poor software, have old as the hills graphics, and do not offer convenient payment options.[40] "The online gaming market is still one of the most difficult sectors to crack...Studies show that at least 85 percent of startups fail in the first two years."[41]

Successful casinos manage to crack down on cheaters, addicts, and illegal locations. You can see it in their T & Cs.

Here are T & Cs from Mansion, a 15-year-old casino:

"Mansion reserves the right to close or suspend your Player Account and/or void any associated bets and/or withhold any amounts in your Player Account at its absolute discretion if we have reason to believe:

  • 18.3.9 it is determined that you have employed or made use of a system (including machines, computers, software or other automated systems such as bots etc.) designed specifically to defeat the gaming system on the Services, or have employed betting techniques with the aim of circumventing the standard house edge in the games on the Services.
  • 18.3.13 you to be suffering from a problem related to gambling addiction.
  • 18.3.14 it is illegal for you to interact with the Services."[19]

A Mansion knows what creed to climb.

"Mansion reserves the right to withhold all the funds Mansion believes to be derived from cheating, fraudulent or unlawful activity and where required, without giving reason to you for withholding said funds."[19] Do not give your casino a reason to withhold your funds. Avoid having any red flags on your account. Follow the T & Cs.

Back when I counted cards in Blackjack using the Hi-Opt 2 system, at first I won. Then a casino withheld over $120,000 after I requested a withdrawal. They did not give me a reason. I just figured I had red flags on my account from counting cards, "bonus hunting" and not following T & Cs. I do not remember the specifics after the withhold. I do remember Blackjack got boring and I ended up with nothing from that $120,000 because I did not know what I was doing. I was a dimwit who thought he was a professional gambler.

If you fancy a betting system, you need to know if the casino warns against using it in the T & Cs. You should go to your casino's T & Cs web page, then using your browser's tools, search for "system" or your specific system like "martingale," to find a warning.

Betting system users should have a plan for deposits. They can start with small deposits then work their way up the ladder. The first goal is the have a big money withdraw request go through. Then increase deposit amounts with caution. Big deposits put you under the microscope. The main goal when using a betting system is to become a loyal customer first. Then see what you can get away with. However, I am not guaranteeing you will get reliable results. Stay away from betting systems if you can.

The best advice I have is to play for fun, cash out when your balance is high, and be friendly with customer reps. Do not to be on a mission to beat the odds like a crazy master, because you will lose the battle in the end. You cannot beat the long-term casino odds.

I no longer count cards online or in land-based casinos because I realized counting cards was cheating. It was easy to quit because I stopped seeing blackjack as a second income.

During my winning streak, a pit boss at a land-based casino in Reno, NV asked me to leave and said I knew the reason. That was a defining moment because it put me on the card counting radar.

Everyone knows odds favor the house. The tricky thing, for those of us using a betting system, is to understand this: The T & Cs structure the impossibility of making a regular income off the casino. Acting with ignorance, we think we can outsmart the casino. So, understand casinos position themselves three steps ahead of betting system users. The truth is, seeking regular winnings from online casinos starts with collywobbles then leaves you in pieces.

When you try to beat the casino, T & Cs are like slow internet connections. They are not fun. You need to stop any aspirations as an advantage player and keep to your daytime job. When you forget the advantage play and gamble for recreation, you set your mind free, and withdraws get honored.

The fighter is not believed when he tells the truth.

Casinos can terminate an account if "the customer threatens to make a refund or reverse their deposits to the casino and demands to receive special treatment based on their threats."[42] You need to show self-control when you think a casino plays dirty pool. Do not cook up threats or demands. In contrast, the casino should show patience when causing you to lose self-control. E.g., when they delay the withdraw process.

Rule 4 under Resolving Disputes at says, "If you do find yourself running into problems with a casino, make sure you communicate your problem effectively, do not be rude...the more reasonable you are in your approach towards them, the more likely the casino is to deal promptly and efficiently with your issue."[43]

You should play at a popular casino to avoid issues. Popularity is your best defense against dodgy deals because other players stay at the successful casinos. It is a numbers game. The more chatter about a casino, the safer your money. Social media puts pressure on casinos to play by the rules.

Be wise. "In any industry there will be those businesses that do not play by the rules and the internet gambling industry is no exception - a fair few dodgy deals are going on at any one time."[43] Avoid less popular casinos.

When registering a new account, do not seek the best bonuses, crave the most popular casino. This will ensure fair gaming odds and T & Cs. Avoid anxiety you would get from spending time at a struggling casino.

Your goal should be to minimize withdrawal hang-ups by being a trustworthy customer. Instead of improving your gambling system skills, improve your career skills for a better payout percentage. E.g., 48% chance of profit gambling verse 99.9% chance mastering your career's skills.

The Pending Withdraw

What shakes up players more than any other T & C? The pending withdrawal. Oh man, can it cramp your style.

You need to take the bear by the truth. Daisy at said, "Unfortunately, at many smaller and less reputable casinos, withdrawing your winnings can often be a complicated, drawn-out and, ultimately, fruitless process...Why would a casino refuse to payout? The reason behind this is simple: Casinos don't want to lose money."[44] The more casinos stall, the more you will cancel the pending withdrawal, put the cash back into your account and gamble it away.

It is common for Playtech built casinos to have a pending period of up to 4 days, and Microgaming casinos to have around 24 to 48 hours.[45] Casinos should respect our time. Why force customers into a state of impatience? A 4-day pending period on every withdrawal is taxing.

Jonas Lutteman from said, "The casino will handle your withdrawal request only to 'allow' you a pending period when you can cancel the withdrawal and just keep playing. Pending withdrawals is a terrible thing and should be banned. The casinos only do this hoping that you will change your mind and leave the funds in your casino account."[46]

When the casino reviews your withdrawal request, it should be a quick process, not slow as a snail. If cryptocurrency withdraws are instant, why not wire transfers? What kind of wire transfer stuff does the casino review? They should have software to do the work. Come on. Stop feeding us codswallop. No more 48-hour pending periods.

Every casino should have manual flushing. This is a procedure when "the casino skips the pending period and the money the player requests for withdrawal are automatically sent straight to processing. This prevents the players from asking the casino to reverse the withdrawal if they change their minds."[47] says, "If you have won and have requested a withdrawal, and the casino you are playing at has a long pending period, simply get in touch with the casino and politely ask for it to be flushed."[45]

We all want quick and easy withdraws. Someday all casinos will get there. In the meantime, they need to warn players in the cashier section that they have pending withdraws, then give you the honest reason behind it. Casinos need to put themselves in your shoes and respect your time.

Companies have different limits on the amount you can withdraw per transaction.[48] You need to ask casino support if your first big withdrawal will go smoothly. Ask something like, "Can you give me an honest answer? If I withdraw $1000, how long should it take?"

You need to give them the documents they request, to verify your identity. Most casinos should have a similar T & C to this: "...if such documents are requested, no withdrawals may be made until such documents have been provided to Mansion."[19]

If you operate like a whiz, you want to win money and have a plan. Right? Well, how do you know if you will be following the rules? Know the T & Cs relevant to your action plan. E.g., you want to use the martingale betting strategy at Mansion Casino. You will change your mind after reading this T & C:
"7.1.13 You certify that in relation to the Services, you will not use or attempt to use any martingale betting strategy."[19]

Why is not Mansion allowing the martingale strategy? You can drain them of money, and they are not having it. Either that or they know the strategy does not work, and they protect players from a huge loss (a downfall of the martingale strategy).

If you use a betting system, research the success of it to know what software or casinos you should play at or avoid. You do not want a betting system red flag on your account. The best approach is to wait after you register, before using a betting system. After you build up your "customer level," they will look the other way when you win more than you lose, because you have been a member with a great reputation, for a while.

If you spike up your balance from wins, you need to respect their suspicion about your strategy, instead of putting up a fight. Help them trust you won from being lucky not from breaking their T & Cs. Play by their rules. Be a model customer.

The most important thing to do before registering with a casino is to make the right decisions. The casino must be popular and licensed. Do not trust a lawless casino. Do not be a fool. Casinos obtain a license because they possess good character, honesty, and integrity.[49]

After registering, here is the best plan: Avoid hold-ups. Do not abuse bonuses. Build up your Customer Level. Then help them improve the casino.

Boo Mountains

Casinos now use the phrase "customer level." El Royale Casino's T & Cs say, "Please, take into consideration that the Customer Level also determines multiple gaming factors, including but not limited to the maximum payout amount and payment approval times."[50]

Trust is a door.

El Royale tells you the eight factors they use to determine Customer Level here:

"After years of practice, we have determined the following factors that are the most impactful regarding the process of determining the Customer’s subsequent level:

  1. Credit scores
  2. Deposit type and frequency
  3. Customer’s reputation with El Royale, as well as with other casinos
  4. Duration and outcome of gaming sessions
  5. Wager frequency
  6. Adopted payout methods
  7. The frequency of reversing payouts
  8. Membership duration"[50]

After you register, you need to complete the KYC forms before taking your first withdrawal. You do not want to get a message like this, after requesting a withdraw for the first time: "Yeah Paul, it's been verified. Everything's clear I don't know why they've not paid you." To avoid this run around, give them everything they want asap. Do not put it off. See the casino's requests for documents as priority over gambling. Tolerance is an ocean.

To respect the KYC request, know this: "KYC is implemented to control underage gambling, money laundering, organized crime, and online frauds."[51]

Save this notice from Nicole Russo at Play USA: "The casino needs to make sure that your personal information and your banking information match up. When you request a withdrawal, if this process has not been completed and you still need to verify, this could result in minor delays."[52]

Rule 3 at, a popular review site for British players, says, "A very good way of establishing how efficient and trustworthy a casino is, is to send their customer services a few questions regarding various issues you may have, judge by the speed at which they communicate and the comprehensiveness of their answers."[43] If you find your casino checks out, you can generate requests with more confidence because they will consider your ideas.

You know you are doing good when they answer your emails.

Get in the habit of mirroring customer support's plan of action they take with customers. Use these following tips for customer support reps, found at, to build rapport:
Be peaceful and respect support like you would a casual boss. Use their name. Be positive and avoid negativity. Be careful with jokes. Show. Do not just tell. Use accessible, candid, precise, plain language. End on a high note.[53]

To build rapport, you should be respectful of the casino's email and chat requests. This will raise your customer level (reputation). Once you have won their respect, you can take a risk and boo mountains. Point something out that is unfair about their casino. Ask for honest insight behind the unpleasant T & Cs.

Being a satisfied customer starts with trusting the casino because they do their best at what they do. The truth is they screen for money laundering. Alessa, a fraud prevention company, said, "the casino industry is a target for criminals looking to launder their profits gained through illicit activities such as drug trafficking and human trafficking."[54] Knowing this lets you see their point of view.

Mansion Casino says, "Mansion operates an anti-money laundering policy that, from time to time, may require us to request documentary evidence to justify your activity on your MansionCasino account."[19] Now you know.

A money launderer deposit using dirty money, then withdraws with little gambling activity, to hide the money's original origin.

It is common for industry regulators to do money laundering audits. They look for irregularities when analyzing financial statements.[55] Trust is a spoon. That is why you should go out or your way to help the casino trust you as legit and not a criminal. Prove your innocence. Let them know you are like a dove. In a flash give them what they want. When you show yourself clean as a whistle, they will give you reputation points.

On dormant accounts: Make it easy on yourself. Do not leave money in your account for too long. MansionCasino's T & Cs says, "20.1. 'Dormant' Player Accounts are defined as Player Accounts which are not accessed by you and used for real money Betting for any consecutive period of 180 days. 20.2. Once your Player Account has been deemed Dormant we will be entitled to charge you an administrative fee equivalent to 5% of your total account balance...We will deduct the Administration Fee from your Player Account balance every thirty (30) days."[19]

It costs casinos money to keep your account active. If they send you a "dormant account warning," you can ask for more time before they charge you, when you need a break from gambling.

Food for naught: Casinomeister says, "If you're making any agreement with the casino, make sure you have it in writing...emails are usually the best."[56] You need to show proof, if you ever file a complaint.

It is common to see T & Cs like this one at El Royale: "If any dispute should arise regarding the Customer’s activities in the Casino, their wagers or their winnings, the decision made by the Casino shall be final and binding."[50]

Prepare for a fiasco. There is a chance when you complain about something, you will deal with mindless casino reps, who fight back because they think you act like a really tough guy. In a Casinomeister's podcast, Max said, "The thing to keep in mind is that your proof is only as good as the jurisdiction your casino comes from." In response to that, Brian Bailey said, 'Yeah, I mean if you're going to have an argument with somebody who is licensed in Curaçao, well you might as well have an argument with a house plant."[57]

Do not argue with plants, especially if you show impatience, because they will treat you like the worst weeds. Experience favors the gambler who is like a plant geneticist with agriculture expertise.

If you achieve VIP status, you deserve respect, and you should boo mountains because your opinions matter. They in fact want to keep loyal customers happy because it is perfect business sense. You are the apple of their eye. Keep them happy by giving them constructive criticism they can use.

We help online casinos become more enjoyable.

Your focus as a non-abuser is to help eliminate any tricky or inappropriate T & C when you experience one.

Look at this T & C found at "We do not guarantee: That the Services are adequate."[58] Why would they write this? The services might not be satisfactory or acceptable in quality or quantity? It sounds nutty as a fruitcake. They should be on a mission to have adequate services. This T & C should be out of sight out of mind.

When you find a T & C you think needs an overhaul, send support a request. Give them your honest input. If enough of us request similar things, they have no choice but to rethink validity.

Improper T & Cs go against a gamification approach. As plain as day, a casino's focus should be to answer: "How can we make a controversial T & C easier on all parties?"

22 Casino Support Suggestions

Brad Pitt Throwing Phone

Brad Pitt on phone then winding up to throw it.

People who live in class mountains should not throw phones.

Avoid being argumentative to stay classy. When talking to casino reps, greet, think, and be merry, for tomorrow we die.

You need to first establish trust with the casino, working on your customer level. Then, when appropriate, suggest one of these:

1)  Can you 100% guarantee you will not sell my personal info to a third party? Is there anything I can do to prevent someone from stealing my identity?

2)  The KYC procedure takes too long. What can I do to speed it up?

"Casinos don't necessarily accept the same payment methods for deposits as they do for withdrawals."[59] It would be nice if you only had to deal with one banking method, to reduce the chance of banking fraud.

3)  Is there anything I can do that would change your mind? Offer to send a $10 tip to their personal banking account, if they let you use your method of choice.

4)  I want to do a purchase. What deposit method is the safest?

5)  My bank charges me too much. Is there a way to avoid international banking fees?

6)  For the fun of it, you should have more VIP bonuses.[60]

Nicole from Play USA reminds us to "make sure you are always reading the casino's terms and conditions before gaming with them."[61] Yeah, like that is always gonna happen. We like to dive right into the excitement, not knowing the T & Cs we need to know.

7)  You should not have to read all the bonus T & Cs, especially when you just want to have fun. Can you help me understand the important ones?

Initiate delight at casinos.

8)  What T & Cs should I know about? Does the casino plan to reduce the T & Cs for faster reading?

9)  You should show the most important bonus T & Cs in the casino bonus section. At least you should add a hyperlink to T & Cs page there.

Spela Casino Screenshot

Spela Casino screenshot showing Real Money and Bonus Balances

10)  It would help to see a pop-up window after finishing a bonus playthrough requirement. Something like: "Congratulations! You met your bonus requirement." This casino should at least put the Real Money and Bonus Balances at the top of the casino like Spela is doing. [as seen on the right][62]

Completing the wagering requirement is the best part of gambling with a bonus. At Spela, when completing the wagering requirement, confetti then litters the screen to congratulate players on the completion of their journey. It is a brilliant reward.[63]

11)  Every casino should have a wallet funds notification like Spela, that says, "You are playing with real money." When you finish the bonus wagering requirement, the bonus balance becomes your cash balance.

"Always check the contribution of the game towards the wagering requirement as well as the requirement itself before taking any bonuses."[64] If you must check for yourself, it should be easy to do.

12)  Have you considered a more debonair approach? The bonus T & Cs are as solid as quicksand. All games should count 100% toward meeting the playthrough requirement. Blackjack is more exciting than slots.

13)  For a fact, do slots have less payouts than table games?

The reason they give away bonus money is to lock your funds. It is a financial Venus fly trap.

14)  You should be kinder and get rid of the Venus bonus traps. Instead of 60x playthrough, what do you think about 20x?

BobCasino Bonuses Section

BobCasino Bonuses Section

To the right is a screenshot from a real account.[65] You will not find the "Games Allowed" in this section. To find the "Games Allowed" you must go out of your way and ask customer support or find it in the bonus T & Cs. The casino is expecting you to find the "Games Allowed" on your own. This is difficult because you do not want to do the work. You just want to have fun gambling.

Professional players know: "All casinos will have a chart describing the contribution of different casino games towards meeting your bonus terms."[66]

15)  You should not have to refer to the long bonus T & Cs web page, every time you need to check if a game contributes to the wagering requirement. This list should be in the casino's cashier, one click away. Every time a player starts a new game, you should give them a pop-up notice stating how much of a contribution that game lends. Wouldn't that be delightful?

As sweet as sugar, we can use positive psychology to get our message heard. E.g., you can point out that claiming a bonus is easy, in the form of a compliment.

16)  This guy on YouTube agrees w/ me: "Getting the actual bonus is usually incredibly simple and straightforward." I like the easiness of claiming a bonus. It is just one click. Why does the bonus credit take so long to show in my account?

17)  This casino is remarkable! A bundle of fun! At times, I get so excited. My pulse is like a race car. Tell me, why not give out instant bonuses?

18)  Thanks for the bonus. 48 hours is a long wait.[67] Can I do anything to avoid the rigamarole?

19)  Gambling online in one of a kind. I detect it is time for easier bonuses. I give your casino an A. It would be an A+ if you scale down the playthrough requirements.

Old hand players know that "to reach the bonus requirement quickly, place the maximum bet allowed. That way, you also increase your chances of winning on slots."[68] The less you play the better your chances.

20)  Thanks for letting me escape from work. Why not list the maximum bet amounts in the cashier's bonus section, for quick reference?

21)  Are there any facts that ensure your RNGs are trustworthy, for peace of mind? Can you assure me that "both winnings and losses are absolutely random, and cannot be predetermined before the game round starts?"[20]

If you do not ask about the RNGs, just know most casinos work like this: "We, at Red Dog Casino believe that the two cornerstones of fair gaming are cutting-edge random number generation (RNG) technologies and full transparency. We utilize the latest and up-to-date version of RNG software, and we make sure that the software itself, as well as all our games, are tested on a regular basis by TST (Technical Systems Testing)."[20] Trusting fairness should give you enough peace of mind to have fun gambling.

22)  Hey, crypto withdrawals process quick as a wink, right? Where is the best place to buy crypto? Tell me the truth. What goes on in the 24 hours to process a Skrill withdraw? Is there anything I can do to speed it up?

Brew Delight's Dr. Zac Fitz-Walter says, "Gamification isn't a silver bullet. It has to be designed carefully to make sure it suits your business."[69]

You, the priceless customer, and I have a duty to help casinos grow. Difficult terms and conditions can wreck a player's experience. Gamification caters to players and helps prevent misleading customers down a startling path, like bonus playthrough.

You should present yourself as a caring account holder who is helping them improve customer relations. When they send you a feedback questionnaire, complete it with joy because they are easy as rolling off a log. Tell them they can always count on you to fill them out.

Jesus As Dealer

Jesus the Dealer

To sharpen your delightful ideas, talk about your casino issues with family and friends. Use online gambling forums and your blog. Record a video for YouTube. Tell your side of the story. Be bold.

What would Jesus or Muhammad tell casinos? Something like, "Be an angel. In everything, do to players what you would have them do to you, for this sums up the bonus terms and conditions."

Be a savior. Refer casino reps to this article. Let them know they are behind the game and you want to brew more delight at their casino. Motivate casino management to build more trust.

Comment at Twitter.

Buy and this article at Flippa.


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Famous Quotes "No man can have society upon his own terms."
- Ralph Waldo Emerson

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- F. Scott Fitzgerald

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- Charles M. Schulz

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